Refund policy

Shipping

 

All orders are carefully packaged and shipped within 3 business days of purchase. Once your order is on its way, you will receive a confirmation email containing tracking information.

Each print is handled with great care to ensure it reaches you in the best condition. If your item arrives damaged, or gets lost in transit, please contact me as soon as possible. I may be able to offer an exchange, replacement, or refund, depending on the situation and product availability.

 

Returns / Refunds

 

I strive for accuracy in my product photos and descriptions so you know what to expect when purchasing. However, since each print is original and handmade, every piece will have its own unique character and might not 100% match the photo. 

If you receive your order and notice a defect (such as tearing, folds, or other quality concerns), please reach out to me within 7 days of delivery. I will do my best to assess the issue and provide an exchange or refund, if applicable.

General returns due to personal preference (e.g., slight variations or imperfections inherent to handmade prints) are not accepted.

 

Commissions

 

All sales on commissions are final. Custom work cannot be returned or refunded once completed.

 

NEED HELP?

 

If you have any questions or concerns regarding your order, you can contact me at jessica@littlecityprints.com